Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, date of birth, gender, account login details.
• Sensitive Personal Data: Mental health and emotional inputs (mood tracking, daily check-ins, journals), chatbot conversations with Menti AI, therapy session details and medical history (if voluntarily shared).
• Transaction Information: Payment details for subscriptions or therapy bookings (processed securely by third-party providers).
• Technical Information: Device details, IP address, operating system, app usage statistics, cookies and analytics data for improving user experience.
• Voice Data & AI Insights: We may securely collect and process limited voice data and transcriptions from your interactions with Menti AI. This helps us understand emotions, improve conversation quality, and provide more personalized support. All voice data is handled with strict privacy safeguards and never shared with any third party without your consent.

2. How We Use Your Information

We use your data for:

• Providing AI-powered emotional support and chatbot interactions
• Facilitating therapy session bookings and reminders
• Tracking progress (mood, habits, wellness goals)
• Improving our AI algorithms and app performance
• Sending updates, notifications, and personalized recommendations
• Compliance with legal obligations

3. Data Processing with Third-Party Providers

Some features of Menti-Cure are powered by trusted third-party AI infrastructure providers who process text inputs to generate responses. These providers operate under strict data security and confidentiality standards.

Additionally, payment transactions are handled by secure third-party payment gateways, and cloud hosting, analytics, and error monitoring services may be used to improve stability and performance.

4. Data Sharing & Disclosure

We do not sell your personal data. Information may only be shared:

• With licensed therapists/doctors when you book a session
• With service providers who help deliver our Services (AI infrastructure, payment, hosting, analytics)
• For compliance with legal or regulatory requirements
• In emergencies where there is risk of harm to you or others

5. Data Retention

• Your data will be retained only as long as necessary to provide our Services.
• You may request deletion of your account and data at any time by contacting us at Support@menticure.com.

6. User Rights

You have the right to:

• Access, update, or delete your personal data
• Withdraw consent at any time
• Request a copy of your data in a portable format
• Restrict or object to certain data processing activities

7. Security Measures & Third-Party Responsibility

We implement industry-standard security practices to safeguard your information, including encryption of sensitive data transfers, secure authentication and access controls, and regular monitoring and audits. However, you understand and agree that:

• No system can guarantee 100% security of data transmission or storage.
• Menti-Cure is not responsible for any unauthorized access, breach, or disclosure of data that occurs due to factors beyond our reasonable control, including but not limited to breaches at third-party service providers, cloud hosting partners, or international infrastructure operators.
• In the event of a data breach, we will take reasonable steps to notify affected users and comply with applicable legal obligations.
• We use encryption at rest to safeguard all your data stored in our databases and backups, ensuring it remains protected against theft or unauthorized access.

8. Children’s Privacy

Menti-Cure is intended for users aged 18 and above. Users under 18 may use the app only with parental/guardian consent.

9. International Users

Although based in India, some data may be processed by our trusted infrastructure partners located in other countries. By using Menti-Cure, you consent to such cross-border transfers.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be notified via the app or email.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact: